Privacy Policy

Last Updated: May 19, 2026.

1. Introduction and Commitment to Privacy

At NorseWin Casino (norsewincasino.org), we are committed to protecting the privacy and security of our Canadian players. We understand that when you choose to play your favorite slots, table games, or place bets on a "puck" drop, you are trusting us with your personal information. We take this responsibility seriously.

This Privacy Policy explains how we collect, use, store, and disclose your personal data in compliance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Quebec Act respecting the protection of personal information in the private sector (Law 25). Whether you are depositing your "loonies" via Interac or utilizing crypto assets, your data remains protected under the high standards outlined in this document.

2. Personal Information We Collect

To provide you with a seamless gaming experience — ranging from processing your 100-200% match bonuses to managing your account balance — we must collect specific information. The data we collect generally falls into the following categories:

• Identity Data: This includes your full name, date of birth (to ensure you meet the legal gambling age in your province), and government-issued identification documents required for KYC (Know Your Customer) and AML (Anti-Money Laundering) verification.
• Contact Data: Your email address, residential address in Canada, and telephone number.
• Financial Data: Information related to your preferred payment methods, including Interac e-Transfer details, iDebit or InstaDebit account information, and credit card (Visa/Mastercard) data. Please note that we do not store full credit card numbers; these are handled by our secure, PCI-DSS compliant payment processors.
• Technical and Usage Data: IP addresses, browser types, device information, and logs of your activity on our site. This helps us ensure that your gaming sessions are secure and personalized.
• Marketing and Communications Data: Your preferences in receiving marketing materials, bonuses, or updates regarding our loyalty programs.
• Responsible Gambling Data: Information provided if you choose to set deposit limits, take a cooling-off period, or participate in self-exclusion programs.

3. How We Use Your Information

We use the data collected for several fundamental purposes:

• Account Management: To register your account, verify your identity, and facilitate deposits and withdrawals.
• Regulatory Compliance: To meet the strict requirements of provincial regulators. While NorseWin operates under international licensing, we align our internal protocols with the standards expected by bodies such as iGaming Ontario (AGCO) and the British Columbia Lottery Corporation (BCLC).
• Personalization: To offer you bonuses and promotions tailored to your play style, such as free spins or specialized match offers, keeping in mind the specific regulatory guidelines that may apply to players in Ontario versus the rest of Canada.
• Security and Fraud Prevention: To detect and prevent unauthorized access, identity theft, and fraudulent financial transactions.
• Customer Support: To assist you via our support email ([email protected]) when you have questions about your account, transactions, or technical issues.
• Responsible Gambling: To monitor play patterns for signs of problematic behavior and to provide the necessary intervention or resources, such as information for ConnexOntario or the national Problem Gambling Helpline.

4. Legal Basis for Processing

We process your data based on several legal justifications under PIPEDA and provincial laws:

1. Consent: By using our services, you consent to the collection and use of your data as described in this policy.
2. Contractual Necessity: We require your data to fulfill our agreement with you (e.g, processing your winnings or providing access to games).
3. Legal Obligation: We are required by law to maintain records for tax, audit, and anti-money laundering purposes.
4. Legitimate Interests: We use data to improve our service, ensure platform security, and manage our business operations effectively.

5. Sharing and Disclosure of Information

We do not sell your personal information to third parties. We only share your data under the following limited circumstances:

• Service Providers: We share necessary information with our payment processors (Interac, iDebit, etc.), identity verification services, and technical support providers. These parties are contractually obligated to protect your data with the same level of care that we do.
• Legal Requirements: If we are compelled by a court order, subpoena, or request from a law enforcement agency, we may disclose your information if we believe in good faith that it is required by law.
• Business Transfers: If NorseWin Casino were to undergo a merger or acquisition, your personal data would be treated as a transferable asset and protected by the successor entity under this same policy.

6. Security Measures

We employ industry-leading security measures to protect your data from unauthorized access, disclosure, or alteration. Our measures include:

• Encryption: All communication between your device and our servers is protected by robust SSL/TLS encryption.
• Access Control: Access to your personal data is restricted to employees who need that information to perform their job functions.
• Regular Audits: We conduct internal security reviews to identify and remediate potential vulnerabilities.
• Payment Security: We utilize high-standard financial gateways that are independently audited for security compliance.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected. This includes satisfying any legal, accounting, or reporting requirements. For example, even after you close an account, we are legally required to hold certain financial transaction records for a period of time to comply with AML/CTF regulations.

8. Your Rights Under Canadian Law

Depending on your province of residence, you have specific rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Withdrawal of Consent: You may withdraw your consent for marketing communications at any time by contacting us at [email protected] or by using the "unsubscribe" link in any promotional email.
• Right to Lodge a Complaint: If you believe we have not handled your data in accordance with Canadian law, you have the right to contact the Office of the Privacy Commissioner of Canada or your provincial privacy oversight body.

9. Responsible Gambling and Data Privacy

NorseWin Casino is dedicated to promoting a safe gaming environment. We acknowledge that responsible gambling is a public health priority in Canada. If you or someone you know is struggling, we encourage you to reach out to the following resources:

• ConnexOntario: 1-866-531-2600.
• Problem Gambling Helpline: 1-888-230-3506.

Data related to your interaction with these support services or any self-exclusion requests is treated with the highest degree of confidentiality and is strictly siloed from our general marketing data.

10. Cookies and Tracking Technologies

We use cookies to improve your experience on norsewincasino.org. Cookies are small data files stored on your device that allow us to remember your preferences, keep you logged in, and understand how you use our site. You can choose to disable cookies through your browser settings, although this may affect your ability to use certain features, such as our personalized bonus engine or your account dashboard.

11. International Transfers

While we are a Canadian-facing platform, our servers may be located in various jurisdictions to ensure site performance and security. We take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed. By providing your information to us, you acknowledge that your data may be processed in countries outside of Canada, where data protection standards may differ. We ensure that appropriate contractual safeguards are in place to protect your privacy in these scenarios.

12. Children and Minors

NorseWin Casino is strictly for individuals who have reached the age of majority in their province of residence. We do not knowingly collect personal information from individuals under the age of 18 or 19, depending on the province. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our dedicated privacy support team:

Email: [email protected].

We aim to respond to all legitimate requests within 30 days. If your request is particularly complex or you have made a number of requests, we will notify you and keep you updated on the status of our progress.

15. Language

In accordance with the linguistic landscape of Canada, this Privacy Policy is provided in English. For our players in Quebec, we acknowledge the importance of language rights. We strive to provide support and documentation that reflects the bilingual nature of our Canadian community. Please contact us if you require further assistance regarding our services in French.

16. Governing Law

This Privacy Policy is governed by the laws of Canada and the applicable provincial laws in the jurisdiction where you reside. By participating in games on NorseWin Casino, you submit to the exclusive jurisdiction of the Canadian courts for any disputes arising out of this policy.

17. Final Provisions

Your privacy is the foundation of our relationship. Whether you are aiming for a big win or simply enjoying the entertainment value of our platform, you can be confident that NorseWin Casino adheres to strict standards of integrity, transparency, and data protection. We thank you for choosing us as your gaming destination. Stay safe, play responsibly, and good luck at the tables.